본서는 크게 1부와 2부로 나뉩니다. 1부 AI 챗봇의 이해와 활용 편에서는 처음으로 챗봇에 입문하는 분들을 위해 인공지능 챗봇에 대한 개념 및 특성을 소개하고(1장), 기존 기술의 산물인 텍스트 챗봇(2장)과 AI 스피커(3장)를 각각 자세히 설명하고, 영어교육에 활용하는 데 도움이 될 다양한 정보를 제공하고자 하였습니다. 이를 통하여 독자들께서는 내가 무슨 챗봇을 어떻게 활용할 수 있는지에 대해 배우게 되실 것입니다. 뿐만 아니라 1부에서는 우리나라 영어교육과정을 토대로 교실 수업에서 어떻게 챗봇을 활용할 수 있을지에 대한 수업 방향과 지도안을 소개하였습니다.
2부 AI 챗봇의 제작 편에서는 보다 적극적으로 챗봇을 활용하고자 하는 분들을 위해 전문적인 컴퓨터 지식이 없이도 챗봇을 직접 제작할 수 있는 챗봇 빌더를 소개하고(4장), 이를 활용하여 간단한 수업용 영어학습 과업을 설계하실 수 있도록 특별히 Google의 Dialogflow를 선정하여 기본 기능을 따라 할 수 있는 튜토리얼을 자세하게 제공하고 있습니다(5장). 또한, 2부 후반부에서는 챗봇 기반의 영어학습 과업 아이디어를 제시하고, 간단하게 실제 챗봇 대화를 만들어 볼 수 있도록 예시를 제시하였습니다(6장, 7장). 본서의 상세한 설명을 읽고 도전해보시면 기본적인 챗봇 구현이 생각보다 어렵지 않다고 생각하실 것입니다.

머리말 ·········································································· 3

들어가며: 지능정보시대의 신기술과 영어교육 / 김혜영 ··············· 11
ㆍ 인공지능 ························································· 12
ㆍ 빅데이터 ························································· 18
ㆍ 음성인식과 음성합성 ··········································· 22
ㆍ 가상현실과 증강현실 ··········································· 27
ㆍ 사물인터넷 ······················································· 31

제1부 AI 챗봇의 이해와 활용 ··········································· 43
제1장 AI 챗봇의 특성과 현황 / 양혜진ㆍ김혜영 ··························· 45
ㆍ 챗봇이란ㆍ ························································ 46
ㆍ 영어학습 도구의 측면에서 본 챗봇의 특성 ················· 47
ㆍ 외국어 학습 관점에서의 AI 챗봇의 분류 ···················· 50
ㆍ 챗봇의 역사 ····················································· 53
ㆍ 영어 챗봇의 현황: 텍스트 챗봇에서 스마트스피커까지 ···· 57
제2장 영어 텍스트 챗봇의 이해와 활용 / 양혜진 ························· 71
ㆍ 텍스트 챗봇의 특성 ············································ 72
ㆍ 교과서 과제 I: 챗봇을 인터뷰하여 정보 알아내기 ········· 73
ㆍ 교과서 협동과제 II: 쓰기 활동 ······························· 76
ㆍ 교과서 협동과제 III: 쓰기 및 말하기 활동 ················· 79
ㆍ 텍스트 챗봇 수업 활용의 기본 원칙 ························· 81
ㆍ 텍스트 챗봇의 활용 분석: Mitsuku vs. Cleverbot ······· 84
제3장 영어 음성 챗봇의 이해와 활용 / 김혜영 ························· 89
ㆍ AI 스피커의 원리 및 기능적인 특성 ························· 89
ㆍ 영어학습 관점에서 본 AI 스피커와 텍스트 챗봇의 차이 ··· 92
ㆍ AI 스피커 기반 영어학습 과제 유형 ························· 95
ㆍ AI 스피커 수업 활용 적용 예시 ····························· 100
ㆍ AI 스피커의 수업 활용의 기본 원칙 ························ 106
ㆍ AI 스피커의 활용 분석: Google Assistant와 Alexa ···· 108

제2부 AI 챗봇의 제작 ··················································· 115
제4장 AI 챗봇 빌더와 간단한 챗봇 제작 / 김영우 ······················ 117
ㆍ 챗봇 관련 기술의 이해 ······································· 117
ㆍ 챗봇 빌더 선택시 고려사항 ·································· 120
ㆍ Dialogflow ···················································· 123
ㆍ 단비 ····························································· 125
ㆍ Chatfuel ······················································· 127
ㆍ 클로바 ··························································· 129
ㆍ Pandorabots ·················································· 131
ㆍ 단비를 이용한 간단한 기관 소개 챗봇 만들기 ············ 133
제5장 Dialogflow를 이용한 챗봇 제작 / 신동광 ························ 145
ㆍ Dialogflow 계정 만들기 ····································· 145
ㆍ Agent 만들기 ·················································· 148
ㆍ Intent 만들기 ·················································· 150
ㆍ Entity 만들기 ·················································· 155
ㆍ Context 만들기 ··············································· 158
ㆍ Fulfillment 만들기 ··········································· 165
ㆍ Action and parameters 만들기 ··························· 175
ㆍ Integration 만들기 ··········································· 184
제6장 AI 챗봇을 활용한 영어학습 과업 설계 I / 이장호 ··············· 205
제7장 AI 챗봇을 활용한 영어학습 과업 설계 II / 신동광 ·············· 219